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Public procurement
21557820

Call Center partea Software

1
Enquiry period
with 29.01.2026 10:03
to 03.02.2026 11:00
2
Bidding period
with 03.02.2026 11:00
to 09.02.2026 11:00
3
Auction
with 10.02.2026 14:18
to 10.02.2026 14:28
4
Evaluation
5
Bids have been evaluated
Status Active
Estimated value without VAT 290 000 MDL
Period of clarifications: 29 Jan 2026, 10:03 - 3 Feb 2026, 11:00
Submission of proposals: 3 Feb 2026, 11:00 - 9 Feb 2026, 11:00
Auction start date: 10 Feb 2026, 14:18

Supplier technical support:

(+373) 79999801

Call Center partea Software
Information about customer
Title
SA ”ENERGOCOM”
Fiscal code/IDNO
1004600074938
Address
MD-2004, MOLDOVA, mun.Chişinău, mun.Chişinău, Serghei Lazo 17/1
Web site
---
The contact person
Full name
Vadim Isopel
Contact phone
+37379799697
E-mail
vadim.isopel@energocom.md
Purchase data
Date created
29 Jan 2026, 9:38
Date modified
29 Jan 2026, 10:03
Estimated value (without VAT)
290 000 MDL
The minimum downward of the price
5 800 MDL
Achizitii.md ID
21557820
MTender ID
ocds-b3wdp1-MD-1769672316198
Type of procedure
Low cost purchase
Award criteria
The lowest price
Delivery address
MD-2004, MOLDOVA, mun.Chişinău, mun.Chişinău, Ion Creangă, 6V
Contract period
11 Feb 2026 09:56 - 31 Dec 2026 09:59
List of positions
1)
Title
Call Center partea Software CPV: 48900000-7 - Miscellaneous software package and computer systems
Quantity: 1.0
Unit of measurement: Bucata
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Documents of the procurement procedure
Anunț de participare - Call center.pdf Anunț de participare - Call center.pdf
tenderNotice
Anunț de participare - Call center
29.01.26 10:03
Contract - model.pdf Contract - model.pdf
Draft contract - special conditions
Contract - model
29.01.26 10:03
Lot documents
Caiet de sarcini nr. 2.pdf
Caiet de sarcini nr. 2 - partea Software
29.01.26 10:03

The offers of the participants are available below, you can view the documents for the offers by clicking on the folder icon.

Based on the Working Group Decision, the selection of a winner requires:

1) Disqualify participants whose price is lower than that of the winner and indicate the reason for the disqualification.

2) Choose winner by clicking the button

4) After choosing the winner, press the button: "Confirm"..

Qualification
№
Participant(s) name(s)
Normalized price
Status
1
Participant(s) name(s):

EUROPARC

Normalized price: 240 000 MDL
Status: Cancelled
Other grounds for rejecting the offer
10.02.26 15:24
Reason: Other grounds for rejecting the offer
Qualification documents
Documents folder missing
Documents provided with the proposal
extras_din_registrul_de_stat_al_persoanelor_juridice_13_01_2025.semnat.pdf extras_din_registrul_de_stat_al_persoanelor_juridice_13_01_2025.semnat.pdf
ID: 176746cd-fc7d-4a45-a2d7-a2420c522b52
Eligibility documents
MSIGN
Date of download: 9.02.26 10:25
Opening date: 10.02.26 14:28
op garantie enercocom.semnat.pdf op garantie enercocom.semnat.pdf
ID: 3d23146a-5de4-4fca-8c09-d31d5d35e3f3
Eligibility documents
MSIGN
Date of download: 9.02.26 10:25
Opening date: 10.02.26 14:28
oferta_tehnica call center partea software europarc srl.semnat.pdf oferta_tehnica call center partea software europarc srl.semnat.pdf
ID: 4fe1940d-6377-4919-b541-0936fb476688
Documents of submission
MSIGN
Date of download: 9.02.26 10:25
Opening date: 10.02.26 14:28
anexa nr. 22.semnat.pdf anexa nr. 22.semnat.pdf
ID: 76d852cb-b661-4150-b59f-a5241a85784a
Documents of submission
MSIGN
Date of download: 9.02.26 10:25
Opening date: 10.02.26 14:28
duae.semnat.pdf duae.semnat.pdf
ID: 87e49d63-a9c2-4eac-b4ee-31fe852d3d23
Eligibility documents
MSIGN
Date of download: 9.02.26 10:25
Opening date: 10.02.26 14:28
anexa nr.23.semnat.pdf anexa nr.23.semnat.pdf
ID: a1d9cbbe-ce63-401c-b9cd-9db8f80acc34
Documents of submission
MSIGN
Date of download: 9.02.26 10:25
Opening date: 10.02.26 14:28
certificat cont bancar europarc.semnat.pdf certificat cont bancar europarc.semnat.pdf
ID: b56c1021-ef60-4feb-8d66-28fd74d39298
Eligibility documents
MSIGN
Date of download: 9.02.26 10:25
Opening date: 10.02.26 14:28
Download to an archive
2
Participant(s) name(s):

Esempla Systems

Normalized price: 320 000 MDL
Status: Cancelled
Other grounds for rejecting the offer
10.02.26 15:25
Reason: Other grounds for rejecting the offer
Qualification documents
Documents folder missing
Documents provided with the proposal
contbancar_esempla_07102025semnat.pdf
ID: 32702644-5135-4e15-bf76-083ad62a8faa
Eligibility documents
Date of download: 9.02.26 10:22
Opening date: 10.02.26 14:28
extrasesempla25072025semnat.pdf
ID: 35ede8f3-ec95-4fd2-b688-328723c9ddb1
Eligibility documents
Date of download: 9.02.26 10:22
Opening date: 10.02.26 14:28
certificatprivindlipsarestantelor-1220622.pdf
ID: 5a6546bd-2fe9-4c5a-b1f1-91d2644e23c1
Eligibility documents
Date of download: 9.02.26 10:22
Opening date: 10.02.26 14:28
duae_ro_completatsigned.pdf
ID: c429a9a7-0032-4967-9b5c-fa2567f3b68b
Eligibility documents
Date of download: 9.02.26 10:22
Opening date: 10.02.26 14:28
achitaregarantie_callcenter.pdf
ID: c4ce3082-3213-44a0-a45d-08b8fcd43838
Eligibility documents
Date of download: 9.02.26 10:22
Opening date: 10.02.26 14:28
rsf_esempla_2022_2023_2024semnat.pdf
ID: c5631898-2ea5-4358-902f-34f1bb01a7b4
Eligibility documents
Date of download: 9.02.26 10:22
Opening date: 10.02.26 14:28
8_declaratiavalabilitatesigned.pdf
ID: cd2c8750-d53c-44e5-83f4-092381cf7e33
Eligibility documents
Date of download: 9.02.26 10:22
Opening date: 10.02.26 14:28
7_cereredeparticiparesigned.pdf
ID: dc11d97a-d468-41a6-a8f4-be0ce42d0318
Eligibility documents
Date of download: 9.02.26 10:22
Opening date: 10.02.26 14:28
propunereatehnicasigned.pdf
ID: 33646efb-71ee-4c6f-9c7e-061f8b5bf5cb
Financial proposal
Date of download: 9.02.26 10:22
Opening date: 10.02.26 15:24
experiențăsimilarăsigned.pdf
ID: 3ee1fd5a-95f8-49d3-a49e-c4dda76f018e
Financial proposal
Date of download: 9.02.26 10:22
Opening date: 10.02.26 15:24
22_specificatiitehnicesigned.pdf
ID: 4e0bb2b0-2b67-487b-b869-babf846142bb
x_technicalDocuments
Date of download: 9.02.26 10:22
Opening date: 10.02.26 15:24
23_spacificatiipretsigned.pdf
ID: 637caeaf-13a9-4366-bde5-5bd23b9f3ac6
Financial proposal
Date of download: 9.02.26 10:22
Opening date: 10.02.26 15:24
Download to an archive
The history of the auction
View auction
Unfortunately, questions can be asked only during the "Active" period.
Clarifications
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